General Terms and Conditions
1. Scope
2. Contractual partners, conclusion of contract, correction options
3. Contract language, contract text storage
4. Subject matter of the contract
5. Delivery conditions
6. Payment
7. Retention of title
8. Transport damage
9. Warranty and guarantees
10. Liability
11. Code of conduct
1. Scope
The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.
Consumers are persons who purchase goods or services for purposes that are not related to their commercial or professional activities.
2. Contractual partners, conclusion of contract, correction options
The purchase contract is concluded with Kuhn Rikon AG.
By placing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in your shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the products contained in the shopping basket by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by e-mail.
3. Contract language, contract text storage
The language(s) available for the conclusion of the contract: German, English, French
We store the contract text and send you the order details and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.
4. Subject matter of the contract
4.1 Product description
We would like to point out that the respective product description is an essential part of the contract.
4.2 Product images
Notwithstanding your statutory warranty rights, we would like to draw your attention to the following special features. If you have any questions, please contact us:
Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and actual product colours are possible.
In the case of wood products, natural variations in the grain, structure and colour of the wood are possible.
5. Delivery terms
5.1 Shipping costs
Standard shipping is free of charge for orders over CHF 80 including VAT.
5.2 Delivery options
We ship the products to the delivery address specified during the ordering process.
We only deliver by post. Unfortunately, it is not possible to collect the goods yourself.
We do not deliver to packing stations.
6. Payment
6.1 Prices
The prices stated at the time of ordering apply. These are total prices and include statutory value added tax.
6.2 Due date and late payment
The price is due upon conclusion of the contract, unless a later date is specified in the following terms of payment.
In the event of late payment, we reserve the right to charge you a fee of CHF 1.50 per reminder for the second and each subsequent reminder. You reserve the right to prove that the damage incurred was less than this amount. Further claims remain unaffected by this.
6.3 Payment methods
The following payment methods are generally available in our shop.
Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately after placing the order.
PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further information will be provided during the ordering process.
PayPal may offer registered PayPal customers selected according to its own criteria additional payment options in their customer account. However, we have no influence on the offering of these options; additional payment options offered individually affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.
Google Pay
In order to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information is provided during the ordering process.
Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (‘Apple’), you must use the ‘Safari’ browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your access data and confirm the payment instruction. The payment transaction will be carried out immediately after placing the order. You will receive further information during the ordering process.
Invoice
The invoice amount is due 30 days after receipt of the invoice and the goods by bank transfer to the bank account specified on the invoice. We reserve the right to offer purchase on account only after a successful credit check.
PostFinance
Twint: The goods are paid for directly with the TWINT account via the mobile app. Debit card: Postcard or Post e-Finance are available for debit card payments. Your debit card will be charged when the order is completed. PostFinance, Mingerstrasse 20, 3030 Bern
PostFinance
Twint: The goods are paid for directly with the TWINT account via the mobile app. Debit card: For debit card payments, you can use Postcard or Post e-Finance. Your debit card will be charged when the order is completed. PostFinance, Mingerstrasse 20, 3030 Bern
7. Retention of title
The product remains our property until full payment has been received. We are entitled to make a corresponding entry in the retention of title register.
8. Transport damage
If goods are delivered with obvious transport damage, please report such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance company.
9. Warranty and guarantees
9.1 Liability for defects
Unless expressly agreed otherwise below, the statutory warranty rights apply.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
You should check the condition of the item received as soon as is practicable in the normal course of business and, if there are any defects for which the seller is liable, notify the seller immediately. If you fail to do so, the purchased item shall be deemed to have been approved, unless the defects were not apparent during the customary inspection. If such defects become apparent later, they must be reported immediately after discovery, otherwise the item shall also be deemed to have been approved with regard to these defects.
Notwithstanding the above, if defects in an item that has been integrated into an immovable structure in accordance with its intended use have caused the structure to be defective, these defects must be reported within 60 days. Defects that were not apparent during the customary inspection must be reported within 60 days of their discovery.
You must return the defective product to us with a detailed description of the defect. You shall bear the transport costs incurred. We provide warranty by remedying defects. This is done at our discretion either by eliminating the defect (repair) or by delivering a defect-free item (replacement delivery). If the subsequent performance fails, you are entitled to withdraw from the contract. This does not apply in the case of minor defects. A right to a price reduction is excluded. This exclusion of liability also extends to all claims that compete with warranty rights, whether arising from contract (Art. 97 ff. OR), tort (Art. 41 ff. OR), contestation of the contract due to error (Art. 23 ff. OR), etc.
The following restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
• in the event of injury to life, limb or health
• in the event of intentional or grossly negligent breach of duty and malice
• in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
• within the scope of a guarantee promise, if agreed, or
• insofar as the scope of application of the Product Liability Act is opened.
When consumers purchase used goods, the following applies: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
9.2 Guarantees and customer service
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer service: You can contact our customer service team with any questions, complaints or objections on weekdays from Monday-Thursday 9:00 a.m. to 12:00 p.m. and from 1:30 p.m. to 4:30 p.m. and Friday 9:00 a.m. to 12:00 p.m. and from 1:30 p.m. to 4:00 p.m.on +41 52 396 01 01 or by email at kuhnrikon@kuhnrikon.ch.
10. Liability
We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents
• in the event of injury to life, limb or health
• in the event of intentional or grossly negligent breach of duty
• in the event of warranty promises, if agreed, or
• insofar as the scope of application of the Product Liability Act applies.
In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, our liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
11. Code of conduct
We have submitted to the following codes of conduct:
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Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf)
Legal notice
Kuhn Rikon AG
Neschwilerstrasse 4
8486 Rikon
Switzerland
Phone: 41 52 396 01 01
Email: kuhnrikon@kuhnrikon.ch
Authorized representative: Tobias Gerfin (Chairman)
Chairman of the Supervisory Board: Dorothee Auwärter Lanter
Commercial register: Zurich Commercial Register, HRB CHE-102.058.330
VAT identification number(s): CHE-102.058.330
Switzerland
Responsible in accordance with § 18 MStV:
Peter Waltenspühl
Neschwilerstrasse 4
8486 Rikon
Competent authority for audiovisual media services:
Kuhn Rikon AG
Neschwilerstrasse 4
8486 Rikon
Switzerland